Frequently Asked Questions
Everything you need to know about bringing comfort and serenity into your home with Pause.
What is the typical shipping timeline for furniture and decor?
Standard decor items typically ship within 3-5 business days. Larger furniture pieces are handled via our white-glove delivery service and generally arrive within 2-4 weeks depending on your location.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.
Do you offer fabric swatches or material samples?
Yes, we want you to feel confident in your choice. You can order a curated sample kit of our linens, velvets, and wood finishes directly from any product page for a small nominal fee.
How do I track my delivery?
Once your order leaves our warehouse, you will receive an email with a tracking link. For large furniture deliveries, our carrier will call you 24-48 hours in advance to schedule a specific delivery window.
Are your products sustainably sourced?
At Pause, we prioritize slow living and ethical production. We partner with artisans who use FSC-certified wood, organic textiles, and recycled packaging materials whenever possible.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm so you can invest in your home now and pay over time.